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Training on Charisma in Dealing with Customers

Goals

Learn what charisma is and its importance in the work environment.

Understand how charisma affects customer interactions.

Improve verbal and non-verbal communication skills.

Use body language to enhance the first impression.

Apply strategies for building trusted relationships with customers.

Understand the importance of transparency and positivity in customer dealings.

Understanding the Concept of Charisma

Definition of charisma and its importance.

Types of charisma and their styles.

How charisma affects customer experience.

Case studies of charismatic leaders.

Key factors in developing charisma.

Developing Communication Skills

The role of body language in communication.

Using tone and expressions to enhance messages.

Strategies for improving customer interactions.

Applying charisma in digital environments.

Building Trust and Credibility

How to build trust from the first interaction.

The role of honesty and integrity.

Using charisma to handle complaints.

Showing appreciation to customers to build credibility.

Empathy and Understanding Customer Needs

Techniques for practicing empathy.

Improving listening skills to understand needs.

Asking effective questions.

Using empathy to offer support.

Evaluating customer feedback.

Impression Management

The importance of first impressions.

Strategies for maintaining a positive impression.

Practical exercises to enhance personal presentation.

Receiving and acting on feedback.

Applying Charisma in Daily Practices

Creating personal action plans.

Applying skills in real work situations.

Ongoing self-evaluation.

Using charisma in interactions with colleagues.

Certificate

Upon full attendance of this training course, participants will receive an accredited certificate issued by Al Manhal Institute, which is licensed by the Abu Dhabi Center for Technical and Vocational Education and Training. This certificate is regionally recognized, providing holders with a competitive advantage both within their organizations and when seeking new career opportunities.

Training Program Cost:

$1,144.41

Extra Options

Training on Charisma in Dealing with Customers

Schedule

Goals

Contents

Certificate

Subscribe to Our Newsletter

Customization

Security

No spam

Schedule

Goals

Contents

Certificate

Training on Charisma in Dealing with Customers

Goals

Contents

Understanding the Concept of Charisma

Developing Communication Skills

Building Trust and Credibility

Empathy and Understanding Customer Needs

Impression Management

Applying Charisma in Daily Practices

Certificate

Certificate

Extra Options

Understanding the Concept of Charisma

Developing Communication Skills

Building Trust and Credibility

Empathy and Understanding Customer Needs

Impression Management

Applying Charisma in Daily Practices