Scope of This Policy

• Online registration and inquiry forms.
• Email and messaging communications.
• Marketing communications sent only with prior user consent.

Legal Basis for Processing Data

• Your explicit and informed consent for data collection and usage.
• The necessity to provide requested educational services.
• Compliance with legal and regulatory obligations within the United Arab Emirates.

Types of Data We Collect

• Full name and contact information such as phone number and email address.
• National ID or passport details (if required).
• Employment or educational background and professional experience.
• Enrollment, attendance, and course performance data.
• Technical data such as IP address, cookies, and browser type.

Purposes for Using Your Data

• To provide and manage training programs and certificates.
• To communicate about upcoming programs and promotional offers (with consent).
• To enhance the quality of our educational content and services.
• To comply with the requirements of governmental and accreditation bodies.

Marketing and Email Communications

• We will not send promotional or marketing emails without your explicit prior consent.
• You may withdraw your consent or unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us at: unsubscribe@manhaluae.com.

Data Sharing and Disclosure

• Government and regulatory authorities when legally required.
• Authorized implementation partners under signed confidentiality agreements.
• Secure third-party service providers such as Amazon SES for email delivery.

Data Retention

• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or until you withdraw consent, unless longer retention is required by law.
• After the retention period expires, your data will be securely deleted or anonymized.

Your Rights Under UAE Law

• Request access to your personal data or ask for correction or deletion.
• Withdraw your consent at any time.
• Request data portability or restrict processing, where applicable.
• File a complaint with the UAE Data Office if your rights are violated.

To exercise any of these rights, please contact us at: info@manhaluae.com

Data Security

• Encryption of all communications and use of secure servers (HTTPS / SSL).
• Strict access controls and regular security audits.
• Implementation of data backup and disaster recovery procedures.

Policy Updates

• Al Manhal Training Institute reserves the right to update this policy in accordance with legal or regulatory requirements.
• Users will be notified of any significant changes via email or a notice on our website.