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Goals

Analyzing and understanding the needs and challenges of the elderly and people with disabilities in their interaction with services and products.

Promoting awareness and respect for the elderly and people with disabilities, and promoting kind and respectful communication.

Enhancing effective communication skills, patience and listening to achieve effective communication with the target customer groups.

Developing strategies to provide a positive and convenient customer experience for the elderly and people with disabilities.

Providing the necessary support and assistance to understand and meet the needs of elderly and disabled customers.

Understanding Special Needs

An understanding study of the needs and challenges of the elderly and people with disabilities in the service process.

An analysis of their service requirements in terms of access, communication, and support.

Effective Communication Techniques

Develop verbal and nonverbal communication skills that facilitate communication with the elderly and people with disabilities.

Practice using simple, clear language and direct communication techniques to facilitate communication.

Improving Service and Access

Develop and implement strategies to effectively improve access and service to older people and people with disabilities.

Learn how to provide innovative and integrated services that meet the needs of these groups.

Employee Training

Organizing training sessions for employees that highlight cultural and professional sensitivity in dealing with the elderly and people with disabilities.

Teaching strategies to motivate and encourage employees to provide superior service to these groups.

Respect for privacy and dignity

Promoting a culture of respect and appreciation for the privacy and dignity of the elderly and people with disabilities.

Training employees on how to handle personal data and sensitive information safely and confidentially.

Using Technology Effectively

Learn how to use technology and digital media in a way that is appropriate to the needs and abilities of older adults and people with disabilities.

Develop and adapt digital service platforms and applications to be more accessible and user-friendly.

Dealing with Special Challenges

Train participants to deal with the health, emotional, and social challenges that older adults and people with disabilities may face.

Develop strategies for dealing with emergencies and difficult circumstances that these groups may face.

Certificate

Upon full attendance of this training course, participants will receive an accredited certificate issued by Al Manhal Institute, which is licensed by the Abu Dhabi Center for Technical and Vocational Education and Training. This certificate is regionally recognized, providing holders with a competitive advantage both within their organizations and when seeking new career opportunities.

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The Art of Dealing with Elderly and People with Disabilities

Goals

Contents

Understanding Special Needs

Effective Communication Techniques

Improving Service and Access

Employee Training

Respect for privacy and dignity

Using Technology Effectively

Dealing with Special Challenges

Certificate

Certificate

Extra Options

Understanding Special Needs

Effective Communication Techniques

Improving Service and Access

Employee Training

Respect for privacy and dignity

Using Technology Effectively

Dealing with Special Challenges