Introducing participants to the basics of protocol, etiquette, and social etiquette, and their importance in personal and professional life.

Improving participants' skills in dealing with others politely, respectfully and tactfully.

Building participants' confidence to act in different situations and assert themselves in meetings and social events.

Develop verbal communication skills and the tact to express thoughts and feelings in a way that enhances understanding and effective communication.

To increase participants' cultural awareness of different customs, traditions, and values in diverse societies.