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Understanding customers and analyzing their needs

Studying and analyzing different types of customers and their needs.

Using analytical methods to understand the behavior, expectations, and requirements of each customer category.

Customer Database Management

Learn how to collect, organize, and use customer data effectively.

Use CRM systems to track contact details and customer interactions.

Developing customer communication strategies

Identify effective channels for communicating with customers (e.

, phone, email, social media).

Develop customized messages and offers for each customer segment based on their needs and interests.

Complaint Management and Response to Feedback

Learn how to receive and handle complaints effectively and in a timely manner.

Use negative feedback and reviews as an opportunity to improve service and customer experience.

Building long-term relationships with customers

Understand the importance of building trust and loyalty with customers to maintain long-term business relationships.

Develop strategies to enhance engagement and deliver added value to customers.

Measuring Customer Satisfaction and Evaluating Performance

Using customer satisfaction measurement tools such as surveys and key performance indicators (KPIs).

Analyzing data to provide periodic reports on customer satisfaction levels and identify areas for improvement.

Implementing Continuous Improvement Strategies

Analyze evaluation results and develop action plans to improve customer experience.

Apply total quality principles to ensure continuous improvement and achieve excellence in customer service.

Training on skills for dealing with difficult customers

Learn how to deal with difficult or dissatisfied customers professionally and effectively.

Develop skills to calm and manage complaints to improve the customer experience.

Certificate

Upon full attendance of this training course, participants will receive an accredited certificate issued by Al Manhal Institute, which is licensed by the Abu Dhabi Center for Technical and Vocational Education and Training. This certificate is regionally recognized, providing holders with a competitive advantage both within their organizations and when seeking new career opportunities.

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Managing Customer Accounts and Achieving Customer Satisfaction

Goals

Contents

Understanding customers and analyzing their needs

Customer Database Management

Developing customer communication strategies

Complaint Management and Response to Feedback

Building long-term relationships with customers

Measuring Customer Satisfaction and Evaluating Performance

Implementing Continuous Improvement Strategies

Training on skills for dealing with difficult customers

Certificate

Certificate

Extra Options

Understanding customers and analyzing their needs

Customer Database Management

Developing customer communication strategies

Complaint Management and Response to Feedback

Building long-term relationships with customers

Measuring Customer Satisfaction and Evaluating Performance

Implementing Continuous Improvement Strategies

Training on skills for dealing with difficult customers