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Upon full attendance of this training course, participants will receive an accredited certificate issued by Al Manhal Institute, which is licensed by the Abu Dhabi Center for Technical and Vocational Education and Training. This certificate is regionally recognized, providing holders with a competitive advantage both within their organizations and when seeking new career opportunities.
$1,144.41
Defining the concept of user experience and its importance in the government context.
Identify the components of user experience and their impact on citizen satisfaction.
How to design services that respond to users' needs.
Using design methodologies such as Design Thinking.
How to develop user experience metrics.
Data analysis tools to understand users' interaction with services.