Schedule

Palce	Start Date	End Date	Number of Days

Place

Start Date

End Date

Days

Place

Start Date

End Date

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Place

Start Date

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Schedule

Palce	Start Date	End Date	Number of Days

Place

Start Date

End Date

Days

Place

Start Date

End Date

Days

Place

Start Date

End Date

Days

Goals

Develop the ability to communicate effectively and clearly over the phone.

Improve listening skills to better understand customer needs and requirements.

Enhancing the ability to manage conversations and dialogues in an effective and professional manner.

Provide participants with the necessary skills to provide technical support via phone calls in an effective manner.

Raising customer satisfaction by providing high-quality service during phone calls.

Understanding the Telephone Call Process

Analyze the telephone call process from reception to termination.

Understand the importance of providing a quick and efficient response to calls.

Effective Communication Techniques

Learn the skills of active listening and interacting with callers.

Develop the ability to express yourself clearly and accurately during telephone conversations.

Verbal and Nonverbal Communication Skills

Develop verbal communication skills, including tone and appropriate expression of emotions.

Learn nonverbal communication skills, such as body language and facial expression.

Problem Solving Techniques

Develop the ability to think creatively and quickly to solve problems that may arise during calls.

Learn to use effective methods for dealing with callers who encounter problems or inquiries.

Time and Stress Management

Develop time management skills during calls to maximize efficiency.

Learn strategies for dealing with stress and difficult situations during calls.

Providing exceptional customer service

Develop the ability to provide exceptional customer service during calls.

Understand the importance of building trust and positive communication with callers.

Call Marketing Techniques

Learn techniques for converting regular calls into marketing opportunities.

Apply strategies to increase sales of products or services during calls.

Evaluation and Development Techniques

Evaluate and analyze calls to identify strengths and weaknesses.

Develop personal development plans to improve call handling performance.

Certificate

Upon full attendance of this training course, participants will receive an accredited certificate issued by Al Manhal Institute, which is licensed by the Abu Dhabi Center for Technical and Vocational Education and Training. This certificate is regionally recognized, providing holders with a competitive advantage both within their organizations and when seeking new career opportunities.

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Schedule

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Certificate

Improving call answering skills

Goals

Contents

Understanding the Telephone Call Process

Effective Communication Techniques

Verbal and Nonverbal Communication Skills

Problem Solving Techniques

Time and Stress Management

Providing exceptional customer service

Call Marketing Techniques

Evaluation and Development Techniques

Certificate

Certificate

Extra Options

Understanding the Telephone Call Process

Effective Communication Techniques

Verbal and Nonverbal Communication Skills

Problem Solving Techniques

Time and Stress Management

Providing exceptional customer service

Call Marketing Techniques

Evaluation and Development Techniques