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Dealing with Customers via Social Media

Goals

Providing a deep understanding of effective communication methods via social media.

Develop the ability to build and manage strong and sustainable customer relationships across social platforms.

Acquire the skills to analyze customer needs and preferences through social media to provide appropriate service.

Providing support and assistance to customers via social media in a fast and effective manner.

Building and enhancing brand reputation through positive and distinctive interaction with customers via social media.

Customer Communication Strategies

Analyzing various social media platforms and choosing the most appropriate ones to communicate with customers.

Developing effective strategies to interact with customers across various social media platforms.

Manage comments and replies

Developing skills in managing comments and responses on social media platforms.

Analyzing best practices for responding to positive and negative comments effectively.

Building Strong Customer Relationships

Develop strategies to build customer trust and loyalty through social media.

Using persuasion and social influence techniques to foster positive customer engagement.

Complaints and Problems Management

Learn how to handle complaints and issues raised via social media.

Develop effective strategies for resolving issues and providing necessary support to customers.

Performance Measurement and Analysis

Using analytics tools to measure the performance of social media marketing campaigns.

Analyze data to understand customer engagement and improve future strategies.

Developing engaging content

Learn how to create engaging and inspiring content for customers on social media platforms.

Strategies for developing content that matches the interests and needs of the target audience.

Certificate

Upon full attendance of this training course, participants will receive an accredited certificate issued by Al Manhal Institute, which is licensed by the Abu Dhabi Center for Technical and Vocational Education and Training. This certificate is regionally recognized, providing holders with a competitive advantage both within their organizations and when seeking new career opportunities.

Training Program Cost:

$1,961.85

Extra Options

Dealing with Customers via Social Media

Schedule

Goals

Contents

Certificate

Subscribe to Our Newsletter

Customization

Security

No spam

Schedule

Goals

Contents

Certificate

Dealing with Customers via Social Media

Goals

Contents

Customer Communication Strategies

Manage comments and replies

Building Strong Customer Relationships

Complaints and Problems Management

Performance Measurement and Analysis

Developing engaging content

Certificate

Certificate

Extra Options

Customer Communication Strategies

Manage comments and replies

Building Strong Customer Relationships

Complaints and Problems Management

Performance Measurement and Analysis

Developing engaging content