Clarifying the concept of customer service and its importance in achieving the organization's goals and building strong relationships with customers.

Learn how to analyze customer needs and expectations to ensure appropriate and suitable service.

Enhancing participants' ability to identify and solve problems facing customers effectively and professionally.

Encourage participants to develop a customer service culture within the organization and enhance commitment to it.

Improving customer experience and increasing their level of satisfaction and loyalty to the organization by providing high-quality service.