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Introduction to the Balanced Scorecard Framework

Overview of the Balanced Scorecard and its historical development.

The role of the Balanced Scorecard in translating strategy into action.

Key components: perspectives, strategic objectives, and KPIs.

Benefits of implementing a Balanced Scorecard within an organization.

The Four Perspectives of the Balanced Scorecard

Financial: Defining financial objectives and measures for performance.

Customer: Identifying customer satisfaction and retention goals.

Internal Processes: Measuring the efficiency and effectiveness of internal operations.

Learning & Growth: Fostering organizational learning, innovation, and employee development.

Developing Strategic Objectives and Initiatives

Defining clear strategic objectives for each of the four perspectives.

Aligning business goals with performance metrics.

Setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives.

Creating initiatives to drive the achievement of strategic goals.

Designing and Selecting Key Performance Indicators (KPIs)

Identifying KPIs for each perspective and aligning them with strategic objectives.

Ensuring KPIs are actionable and measurable.

Balancing lead and lag KPIs to drive both short-term and long-term performance.

Using KPIs to monitor and track organizational progress.

Implementing the Balanced Scorecard

Steps to roll out the Balanced Scorecard across the organization.

Integrating the Balanced Scorecard with other strategic management tools and processes.

Communicating the Balanced Scorecard to all stakeholders and ensuring buy-in.

Creating a Balanced Scorecard culture through training and leadership involvement.

Monitoring, Evaluating, and Refining the Balanced Scorecard

Tracking progress and assessing the effectiveness of the Balanced Scorecard.

Regularly reviewing performance data and making adjustments to objectives and KPIs.

Conducting periodic evaluations to ensure alignment with business strategy.

Using feedback loops to drive continuous improvement and organizational learning.

Certificate

Upon full attendance of this training course, participants will receive an accredited certificate issued by Al Manhal Institute, which is licensed by the Abu Dhabi Center for Technical and Vocational Education and Training. This certificate is regionally recognized, providing holders with a competitive advantage both within their organizations and when seeking new career opportunities.

The Four Perspectives of the Balanced Scorecard

Financial: Defining financial objectives and measures for performance.

Customer: Identifying customer satisfaction and retention goals.

Internal Processes: Measuring the efficiency and effectiveness of internal operations.

Learning & Growth: Fostering organizational learning, innovation, and employee development.

Implementing the Balanced Scorecard

Steps to roll out the Balanced Scorecard across the organization.

Integrating the Balanced Scorecard with other strategic management tools and processes.

Communicating the Balanced Scorecard to all stakeholders and ensuring buy-in.

Creating a Balanced Scorecard culture through training and leadership involvement.

Monitoring, Evaluating, and Refining the Balanced Scorecard

Tracking progress and assessing the effectiveness of the Balanced Scorecard.

Regularly reviewing performance data and making adjustments to objectives and KPIs.

Conducting periodic evaluations to ensure alignment with business strategy.

Using feedback loops to drive continuous improvement and organizational learning.

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Certified Balanced Scorecard

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Contents

Introduction to the Balanced Scorecard Framework

The Four Perspectives of the Balanced Scorecard

Developing Strategic Objectives and Initiatives

Designing and Selecting Key Performance Indicators (KPIs)

Implementing the Balanced Scorecard

Monitoring, Evaluating, and Refining the Balanced Scorecard

Certificate

Certificate

Extra Options

Introduction to the Balanced Scorecard Framework

The Four Perspectives of the Balanced Scorecard

Developing Strategic Objectives and Initiatives

Designing and Selecting Key Performance Indicators (KPIs)

Implementing the Balanced Scorecard

Monitoring, Evaluating, and Refining the Balanced Scorecard